Maintenance & support plans
Keep your app fast, secure and up to date
Monthly and yearly support plans for mobile apps, websites and business software, including ones built by another team. We handle updates, fixes, security and small improvements so your software keeps working.
At a glance
App Maintenance & Support Plans
- Android & iOS updates
- Bug fixes & security
- Server & backup care
- Takeover of existing apps
What we offer
App Maintenance & Support Plans, end to end.
OS & store updates
Keep apps working and accepted on new Android and iOS versions and meet changing Play Store and App Store rules.
Bug fixes
Problems reported by your team or your users are logged, prioritised and fixed within agreed response times.
Security & updates
Framework, library and server updates, SSL renewal and security patches applied before they become a risk.
Server, uptime & backups
Hosting care, uptime monitoring, regular backups and restore checks, on your cloud account or ours.
Small improvements
A monthly allowance of hours for changes and small features, so your software keeps improving.
Takeover of existing apps
We audit software built by another team, document it, fix the urgent issues and then support it like our own.
AI, where it helps
Add AI to the software you already have
A support plan is a low-risk way to try AI. We can add one useful feature at a time to your existing app, such as a FAQ assistant or document reading, and measure whether it saves time before going further.
- A WhatsApp or in-app assistant trained on your own FAQs
- Reading invoices or forms into your existing system
- Smarter search inside your app or website
- Monthly report on how the feature is being used
Deliverables
What you receive.
- Health check and audit at the start of the plan
- Agreed response times for urgent and normal issues
- Monthly allowance of hours for changes
- Regular backups and uptime monitoring
- Security and dependency updates
- Monthly report of work done and issues found
- One point of contact who knows your system
Technology
Tools we trust.
FlutterKotlinSwiftLaravelNode.jsReactWordPressLinux serversAWSDigitalOcean
Who it's for
Retail & e-commerceEducationHealthcareLogisticsReal estateProfessional services
How we work
How the work flows.
You see working software every sprint and always know what happens next.
- 01
Discover
We meet your team, study your current process and agree the goals, users and must-have features. You receive a clear scope and estimate.
Scope & estimate
- 02
Plan & design
We plan the architecture and design the key screens as a clickable prototype, so you can see and test the product before development begins.
Clickable prototype
- 03
Build in sprints
We develop in short sprints, typically two weeks each, and show you working software at the end of every one. Feedback goes straight into the next sprint.
Working software each sprint
- 04
Test & launch
Functional, device and performance testing, then a careful launch: store submissions, server setup, data migration and team training.
Live launch & handover
- 05
Support & grow
After launch we monitor, fix and update, and help you plan the next set of features as your users and business grow.
Monitoring & improvements
FAQ
Maintenance & Support: common questions.
Can you support an app built by another company?
Yes. We start with an audit to understand the code, servers and any risks, then share what needs fixing first before the plan begins.
What does a support plan cost?
It depends on the size of the system and the number of hours you want each month. After the audit we suggest a plan that fits, with no long lock-in.
How fast do you respond to problems?
Response times are agreed in your plan, with faster responses for urgent issues that stop your business from working.
Do unused hours carry over?
Plans can be set up so a portion of unused hours carries over to the next month. We agree this when the plan starts.
Do you handle app store submissions and renewals?
Yes. We manage store updates, review responses, certificates and renewals so your app stays live.
Related
Often paired with.
Mobile App Development
Flutter cross-platform, native Android and iOS, and Smart TV apps, designed for real users and maintained after launch.
Custom Software Development
ERP, CRM, portals, SaaS and integrations, shaped around your workflows and ready to grow with your business.
IT Consulting
Technology strategy, architecture reviews, cloud and DevOps advice and software audits, with clear written recommendations.
Talk to us about app maintenance & support plans.
Free, no-obligation consultation with a senior engineer, not a salesperson.