Field service management software
Field service & AMC software that keeps every job on track
Register complaints, assign technicians, track visits with photo and GPS check-in, manage maintenance contracts and spare parts, and invoice on the spot. Built for service companies with teams in the field.
AC and HVAC, lift and elevator, generator, electrical, water purifier, CCTV and appliance service companies that manage technicians and maintenance contracts.
Key modules
- Complaints & job cards
- Technician scheduling
- Technician mobile app
- AMC contracts & schedules
- Spare parts & inventory
Modules
Everything in one system.
Complaints & job cards
Log service requests from calls, WhatsApp or a customer portal, set priority and SLA, and track every job from open to closed.
Technician scheduling
Assign jobs by area, skill and availability, mark urgent work, and see each technician's day on one board.
Technician mobile app
Jobs on the phone with customer details, directions, photo and GPS check-in, checklists and customer signature at completion.
AMC contracts & schedules
Annual maintenance contracts with visit schedules, renewal reminders and contract status, so no preventive visit is missed.
Spare parts & inventory
Parts used per job, stock across branches and vans, and a clear 'waiting for spare part' status with proof when parts are fitted.
Quotations, invoices & payments
Quotations for repairs, GST invoices and receipts generated from the job, shared as PDF or on WhatsApp, with payment tracking.
Customer updates
Automatic SMS, email or WhatsApp updates when a technician is assigned, on the way and when the job is done.
Branches, roles & approvals
Multiple branches with their own staff and data, role-based access, and supervisor verification before a job is closed.
Reports & dashboards
Jobs by status, technician performance, AMC renewals due, parts consumption and revenue, exportable to Excel.
Why it works
Built for daily use.
- Every complaint logged and tracked, with nothing lost on paper or in chat groups
- Proof of visit for every job, with photo, location, time and customer signature
- Preventive AMC visits scheduled automatically, and renewals that don't slip
- Spare parts and stock visible across branches and technicians
- Invoices raised on site, so you get paid faster
Platforms
Technician app (Android)Web admin & dashboardsCustomer updates on WhatsApp
Optional AI add-ons
Make Field Service & AMC Software smarter.
- WhatsApp assistant that registers complaints and gives customers job status
- Suggested technician for each job based on location, skills and workload
- Summaries of a machine's full service history before a technician visits
- Alerts for repeat breakdowns and contracts that need attention
FAQ
Field Service & AMC Software: your questions.
Can it handle both one-off repairs and AMC customers?
Yes. One-off service jobs and annual maintenance contracts run side by side, with separate pricing, schedules and reports.
Does the technician app work with a weak mobile signal?
The app is designed for field conditions. Technicians can keep working through short signal drops, and updates sync when the connection returns.
Can we use it across several branches?
Yes. Each branch can have its own staff, jobs and stock, while management sees combined reports across all branches.
Can it be customised for our service process?
Yes. Job statuses, checklists, invoice formats and approval steps are configurable, and we can build extra modules for how your team works.
Who owns our customer and job data?
You do. You can export your data at any time, and it is hosted on cloud or your own server, whichever you prefer.
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ExploreSee Field Service & AMC Software in action.
Book a free demo. We'll show the product, discuss your workflow and outline what customisation would involve.